"Warren" <wholzem@hotmail.com> wrote in
news:gICdnR4lA4FbpzzeRVn-gw@comcast.com:
> Bruce wrote:
>> "Dr Feelgood" wrote:
>>> Chances are it was not provisioned properly. Could be the mac
>>> address was input wrong. Try giving service a call again and have
>>> them double check it.
>>>
>>>
>> If that were the case, I don't think I'd even get a connection.
>>
>
> Not necessarily.
>
> Remember that both your computer and the modem have their own IP
> addresses. Your computer may be getting a valid IP address because
> it's MAC address is already on your account. When the modem comes
> online for the first time, it should get an IP address that will only
> allow local access, but once it's provisioned, it will get an IP
> address that will allow access to the Internet. The problem is that
> the IP address is initially assigned at the direction of the
> provisioning system. It is a very short lease. When it comes time to
> renew the lease, if the provisioning process has not finished, the
> regular DHCP server won't recognize the modem as being allowed to have
> a full-access IP address. Your online light will remain lit, but
> you'll have no access to the Internet.
>
> It should be easy for this to be fixed. A customer service rep can
> repush, or refresh, the information on the account, after which the
> DHCP server for your node will now know to give your modem a
> full-access IP. Assuming your modem's MAC is correct in the records
> (which it probably is if you are able to get, and re-get, the
> temporary IP address that allows you to keep getting online over and
> over again for that hour time period.)
>
Thanks Warren and Dr. FG. I have had them push a new config file twice,
but this time I asked them to check the MAC. It was correct. Comcast
suggests possibly a bad modem out of the box, and to swap before the
truck roll on Saturday. I'll try to get back to the Comcast store before
then...
Thanks again.
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