Chances are it was not provisioned properly. Could be the mac address was input
wrong. Try giving service a call again and have them double check it.
"Bruce" <parcxman@netscape.net> wrote in message
news:Xns972CE0540FBFBparcxmannetscapenet@216.196.97.136...
> I'm in the SF Bay Area, zip 94070. I swapped out my RCA DCM245, which
> couldn't handle the new, higher speeds, for a Motorola SB5101 at the
> Comcast walk-in store. I now have the new speeds, but every hour or so,
> the modem drops the signal. The online light stays solid, but I'm no
> longer connected to the internet. I have to power cycle.
>
> Here's my modem stats for the new SB5101:
> Downstream
> Frequency 705000000 Hz
> Signal To Noise Ratio 27.8 dB (RCA was 35.2)
> Power Level -5.5 dBmV (RCA was -7.5)
>
> Upstream
> Channel ID 4
> Frequency 24800000 Hz
> Power 34.0 dBmV (RCA was 32)
>
> I've got a truck roll for Saturday morning to check line (that's what
> Comcast wants to do), but it seems odd that this happened immediately
> after putting the new SB5101 into service.
>
> I don't understand if this is a coincidence that the S/N dropped, or if
> the new modem could be the problem.
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