Date: Wed, 11 Feb 2004 22:06:18 -0800
From: Big Will <spamWspamispamlspamlspamBspam4spamespamvspaaaammespammityrspam@nidontlikespametzero.net>
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Subject: Re: Ubisoft support.
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Big Will wrote:
> Tommy wrote:
>
>>> I, on the other hand,
>>> would still be raising hell with the game manufacturer, or at least try
>>> and exchange it for one that works, with (hopefully) a valid CD key.
>>
>>
>>
>> Hi again Will
>>
>> I tried that, but got tired of waiting. Its been 14 days now and I have
>> still not heard a thing from them. I wrote to Bethesta Softworks
>> yesterday
>> and got an ansver today. But as the nice woman at Bethesda told, it is
>> Ubisoft who has the support for the europen version. Bethesda, I
>> guess, is
>> for USA only.
>>
>> After I wrote my first post about Ubisoft (I posted in other groups
>> too) A
>> copied the mail and added it to the case at Ubisoft. So lets see what bad
>> publicity does to them.
>>
>> Tommy
>>
>>
> Then I'd say you're doing it wrong. Have you tried legal threats in
> your e-mails, or threatenned to report them and their defective products
> (which they were unwilling to fix) to the Better Business Beraux.
> There's all sorts of things you could do. Of course, if none of this
> works, then I guess the next step would be a straight out boycot. What
> probably happenned, though, is some idiot put the wrong CD in the wrong
> box. Have you tried returning it to the retailer, they sould be able to
> refund your money (if it's within their return policy) and let you
> exchange it. If they can't then ask to speek with their manager. You'd
> be surprised at the things you could accomplish and the things you could
> persuade others to do when you turn bitchy. Of course, I prefer e-mails
> over phonecalls and in person confrontation, because then I can be a
> little more eloquent, but there's still a place for in person
> confrontation as well. Of course, in person confrontation will tend to
> get the job done quicker then e-mail. Anyway, I'd try bringing it back
> to the retailer where you got it (I hope you still have the receipt and
> everything), try to exchange it for a good one, and ask for a manager if
> the clerk doesn't let you return it. The worse that could happen is
> they say no.
>
the *you're doing it wrong* is for the first paragraph. The stuff you
said in the second paragraph is right on the money. Still, I'd try to
exchange at retailer, though.
--
William
If it don't work, hit it.
If it still doesn't work, kick it.
If it works after hitting it and kicking it, then it doesn't matter if
hitting it or kicking it helped, what's important is it worked.
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